Customer FIRST Support

Your Success is our Mission

We strive to deliver innovative, market-leading software with a wide range of services and resources that form the foundation of a long-term, strategic relationship with Wonderware Midwest. With AVEVA Customer FIRST, you get a continuum of investment protection and value with a program designed to proactively make sure that you are getting the most out of our software throughout its life and achieve your key business objectives.

AVEVA Customer FIRST provides you with access to:

  • Continuous software maintenance and innovation through version upgrades to keep your software “state-of-the-art” so you can respond quickly to challenges and opportunities

  • Access to our award-winning team of technical support experts to accelerate time to value and quickly remedy any technical issue that you experience as you install, fine-tune, and upgrade your software

  • Optional services and resources to drive adoption and increase productivity, efficiently maintain and optimize the performance of your software, and meet your changing business needs

Software Asset Manager (SAM)

Keep track of all your installed Wonderware software and licenses easily and report quickly as needed. From a single location, download relevant software updates – like patches, fixes, or service packs – and push the files to the appropriate computers on your network for later installation. Review the data sheet for additional details.

Real-Time System Monitoring and Services

Monitor your software systems and keep them running optimally with AVEVA System Monitor, a software application installed at your plant and available through Customer FIRST. It continuously monitors your applications and system hardware, identifies upset conditions and alerts you to potential issues before they manifest into real problems. Optional services give you access to experts to install, configure, and maintain AVEVA System Monitor on-site for you; monitor your Wonderware solutions 24/7/365; and fine-tune your applications annually for peak performance. Review the data sheet for more information.

AVEVA Knowledge and Support Center

The Knowledge and Support Center is a one-stop shop for valuable resources such as AVEVA software knowledge base, technical updates, and software downloads. Powerful self-help and search capabilities quickly and efficiently connect you to useful information and the latest software.

Quick links (requires login):

Support Anytime, Anywhere with the Customer FIRST Support App

Bring AVEVA software support resources to your mobile device for convenient, on-the-go access to:

  • News – Stay up to date with the latest news and product alerts

  • Knowledge Search – Access over 15,000 tech notes, knowledge articles and FAQs

  • Favorites – Bookmark resources for convenient access from the home screen

Download the Customer FIRST Support App on your iOS or Android device and login with your AVEVA Knowledge and Support Center credentials. You may also visit the center to register or to reset your password.

Pricing

Customer FIRST Support is paid as an annual fee. Enrollment or renewal pricing is determined as a percentage of the total license value at the site, and license value is based on the current published product cost. Mandatory upgrades to the current version are included upon enrollment. Any licenses not included in the list are subject to additional upgrade and support costs.

If purchases are made during the agreement period, those licenses are added to the agreement and pro-rated to the expiration date. If additional AVEVA license purchases are made through a third party, it is the responsibility of the site to add those licenses to support at the time of installation or renewal.

Reach out to our services team with any questions*

*A Customer FIRST Support agreement is required for technical assistance.

The Wonderware trademark is owned by AVEVA Group plc or its subsidiaries and is being licensed to Wonderware Midwest by AVEVA Group plc or its subsidiaries.