Wonderware Midwest provides telephone assistance for customers with a valid Customer First Support Agreement. Call our technical support team at (866) 826-9725 and follow the subsequent prompts. Your support agreement number is required to gain access to our support team. If a technical support engineer is not available, please leave a detailed voice message and someone from our technical support team will get back to you.
In addition, please provide the following information:
- Product & Version
- Server & Version (if applicable)
- Operating System and Version
- Hardware being used (if applicable)
- Error Message in WW Logger (if applicable)
- Error Message in WW Logger (if applicable)
- Error Appearing on Screen (if applicable)
- Description of Problem
You may also fill out a ticket on our ‘Ticket Management‘ form online. NOTE: you must sign up here before submitting your ticket.
Our normal business hours, including technical support are: Monday – Thursday, 8:00am to 5:00pm and Friday, 7:30am to 4:30 pm
